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QUESTIONS ABOUT SERVICE
One important criterion for selecting a builder is the warranty
provided on the home. Most builders offer some form of written
warranty. Many builders back their own warranties on workmanship and
materials, typically for one year. Other builders offer warranties
backed by an insurance company. Ask to see a copy of the builder's
warranty. Although reading legal documents is tedious, read the
warranty to understand what protection you would have. Do not wait to
read it until after you move in and a problem arises. If you have any
questions about the coverage, ask the builder. Also, find out from
each builder what kind of service you can expect after the sale.
Typically, a builder makes two service calls during the first year
after you move in to repair non-emergency problems covered by your
warranty. The first call is usually 30 to 120 days after the move-in,
and the second is around the eleventh month-right before any one year
warranties on workmanship and materials expire.
For emergencies, the builder should be able to send someone to your
home right away.
OTHER QUESTIONS TO CONSIDER
How long has the company been in business?
Whom do you contact for customer service after the sale?
Should requests be in writing?
What responsibility does the builder assume for the work of
subcontractors?
Who will be responsible for correcting problems with major appliances?
Does the builder belong to the local builders association?
(affiliated with the National Association of Home Builders)
Does the builder use state-of-the-art energy features?
Equipment, insulation, design, and landscaping can all affect a home's
energy efficiency. A new home is one of the biggest and most important
purchases you will make in your lifetime. By doing your homework, you
will be able to shop for a home with a sense of confidence and the
knowledge that will help you make the right decision.
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